How do you deal with an owner or partner that is distraught on a particular problem, mmm? Yup, they need guidance from you, even though you don’t know any of the circumstances whatsoever yet.
A Situation Unfold
We have all seen a situation unfold very rapidly; for example:
Let’s say that a business owner is conversing early in the morning one day. Unfortunately, this individual is very upset and stern because a huge order was expecting is now gone a kerflooey. As a matter of fact, all of the wheels are starting to crumble.
You absorb that information very quickly, trying to make sense of the situation. However, the owner continues their tirade. spewing and fuming about customer service and treatment of the conglomerate who squatted the deal.
In particular, they ask these questions including:
- the confusion of the dialogue between the owner and the other party
- the angst about the lack of attitudes and commitment to this other corporation’s character
- heck, even the food was lousy during the negotiation.
This individual’s frustration and stress are apparent. Most of all, wants you to resolve the situation instantaneously; pronto.
How do you deal with this matter effectively regarding the debacle for your sanity, but to calm the owner’s emotions and intellectual aspects as well?
Soothe and Advance
Here are several suggestions that you can soothe and advance your participant’s approach:
Listen intently and make silent notes about not only the situation around the argument at hand, but also the owner’s tone of voice, mannerisms, and gestures, too
The owner is frazzled and, in some senses, not making 100% logical decision because he is exasperated; be empathetic and open to his frustration and regret
If you are upbeat and positive of your reproach, the owner may feel more tranquil and serene
Carefully, but with good intentions, to help the owner and the company with specific, direct suggestions to mitigate the bombshell that was just described
Eruption Over Raw Laziness
All of us burst in a chaotic riddle from time to time; to be honest, it’s only human. What we deal with the eruption over raw laziness is a different story altogether.
Steady, my friends. Steady the course.